Terms & Conditions

Dear valued customer, we pride ourselves with our quality of product, and our service, to each and every customer. Below you will see our terms and conditions in regards to delivery of your items. We strongly urge you to read them, to help ensure efficient and trouble free receipt of your goods. Please allow up to 14-21 working days for local deliveries of orders that contain only timber products, if there are any concrete items then delivery is approx. 14-21 days. For nationwide deliveries we are on approx. 28-35 days (excluding weekends and bank holiday). Although lead times may alter during busy times. We cannot make a delivery to you without a contact telephone number. Unfortunately, we cannot specify times of delivery. . We cannot make a delivery to you without a contact telephone number. Our carriers deliver between hours of 7.00am- 6.00pm Mon-Fri. Saturday deliveries can be arranged at a premium. Unfortunately we cannot specify times of delivery.

Although we can give you an expected delivery date as given to us by our carriers, we cannot guarantee these dates, and will not be held liable for any losses incurred because of late delivery. It is strongly advised not to book any contractor who may be assembling/erecting your goods, until the items have been received, as we cannot accept any liability for any late delivery made by our carriers.

All goods must be signed for. If the carrier has to make a redelivery, a charge will be made for every subsequent time we attempt to deliver, up to and including 3 days after the first attempt. If goods are returned to us after that time, a minimum charge of £50 will be made for a newly arranged delivery. This is to cover costs incurred. On receipt of goods, do not sign before checking the amount of packages coincide with the carrier. If you sign for the wrong amount of packages, we cannot be held responsible for any missing items, claims for shortages will be void.

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